Frequently Asked Questions

BEFORE I ORDER

Finding the right length depends on your personal preference :) We recommend using a string measured out to your desired length, taking into account room for movement, and then measuring the total length with a ruler.

Alternatively, we recommend going to your local jeweller to determine your ring size.

ring size guide

Please email us at hello@webond.ca with your order number after you have placed your order and include the words you’d like engraved. We’re excited for you to get your very own custom bond ring! We offer: Roman Font, Helvetica Font and Victoria Font. If you have any special font request, we will try our best to accommodate it! 

GET ENGRAVING IDEAS

Orders usually take 10-15 business days to process and produce. Our production time typically increases during sales, product releases, and holidays. Please keep in mind that we are a small business and engrave everything by hand, just for you!

We are happy to offer international shipping! Countries we do not ship to: Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Crimea Ukraine, Liberia, Sudan, Belarus, Iraq, Zimbabwe, Syria, Ghana, Kazakhstan, Nigeria.

You, the customer, are responsible for all import duties, taxes, brokerage fees, and customs fees due at delivery. Packing slips for international shipments can not be marked as a "gift" or with altered prices. If the shipment is rejected by the recipient they will be charged the return fee for We Bond to receive their product back. We Bond is not responsible for any shipments held by international customs agencies and it is not the responsibility of We Bond to make these agencies aware of their actions. Please check with your country's customs office to determine their procedures and any additional charges.

ABOUT THE JEWELRY

All of our silver is made out of high-quality genuine Sterling Silver (.925) which will last a lifetime with proper care.

Our pieces are made with 18K Gold Vermeil, containing 75% gold content. We use a thick gold plating of 2.5 microns with a generous coating of rhodium plating to top it off for that long-lasting radiant shine. 

Vermeil pieces are made with precious materials with heavy plating over sterling silver to ensure long-lasting wear. Our Bond jewelry rings are made from 18k gold vermeil, which is 75% gold content. 

To be legally called "vermeil" in North America, the jewelry piece must meet ALL of these conditions:








Source: Federal Trade Commission

Gold vermeil is the best high-quality jewelry you can get without the pure gold price tag. For people who want an affordable, high-quality alternative to solid gold, vermeil is your answer!

















Compared to
Gold plated jewelry - which uses a very light layer of gold - 0.05% or less - on top of a base metal (usually brass or copper). The thin layer of gold is plated onto the base metal to create gold plated jewelry.


Vermeil pieces are made with precious materials with heavy plating over sterling silver to ensure long-lasting wear. Our Bond jewelry rings are made from 18k gold vermeil, which is 75% gold content. 

To be legally called "vermeil" in the United States, the jewelry piece must meet ALL of these conditions:












Source: Federal Trade Commission

Gold vermeil is the best high-quality jewelry you can get without the pure gold price tag. For people who want an affordable, high-quality alternative to solid gold, vermeil is your answer!


















1. Have sterling silver as its base material. Sterling silver is an alloy made of 92.5% pure silver and 7.5% other materials, and is a standard material used in high quality jewelry (versus, e.g., brass or copper).
2. Be plated in gold that is at least 10k (10 karats). That means the gold is at least 41.7% gold content.
3. Have gold plating that is at least 2.5 microns thick. 


Compared to Gold plated jewelry, which uses a very light layer of gold (0.05% or less) on top of a base metal, usually brass or copper. The thin layer of gold is plated onto the base metal to create gold plated jewelry.

Moissanite is a gemstone born from the stars, and are a diamond's twin. Natural moissanite is incredibly rare, so moissanite available today is laboratory-created. It is the go-to stone for engagement rings, they are priced from $150 - $1,500. 

They are an appealing option for those seeking an eco-conscious gemstone as they require no mining. It is engineered to give the illusion of similarity to diamonds, and is one of the toughest known gemstones which makes it perfect for every day wear. Studies in high pressure research have shown that moissanite is highly resistant to breaking and chipping.

MINING FREE
Moissanite is lab created with minimal environmental impact.

VALUE
Moissanite is less expensive per carat than many other gemstones. 

DURABILITY
Moissanite gemstones are a 9.25 on the Mohs Scale of Hardness, so they are suitable for everyday wear.

Moissanite is a gemstone born from the stars, and are a diamond's twin. Natural moissanite is incredibly rare, so moissanite available today is laboratory-created. It is the go-to stone for engagement rings, they are priced from $150 - $1,500. 

They are an appealing option for those seeking an eco-conscious gemstone as they require no mining. It is engineered to give the illusion of similarity to diamonds, and is one of the toughest known gemstones which makes it perfect for every day wear. Studies in high pressure research have shown that moissanite is highly resistant to breaking and chipping.

MINING FREE
Moissanite is lab created with minimal environmental impact.

VALUE
Moissanite is less expensive per carat than many other gemstones.
 
DURABILITY
Moissanite gemstones are a 9.25 on the Mohs Scale of Hardness, so they are suitable for everyday wear.

No. We do not have any nickel in any of our products at We Bond. We are proud to offer hypoallergenic jewelry :)

No. We do not have any nickel in any of our products at We Bond. We are proud to offer hypoallergenic jewelry :)

Yes, all precious metal tarnish over time. It’s completely natural for sterling silver & other metals to oxidize or tarnish over time, the good news is there are lots of preventative measures you can take to avoid tarnishing! 

Do not wear your jewelry in the shower or while working out, and keep it away from chemicals.

Avoid interaction with harsh chemicals found in hot tubs and cleaning products.

Take extra care around perspiration, saltwater, chlorine, perfume, and lotions.

From time to time, clear your jewelry piece with a soft polishing cloth, this can help remove light stains, tarnishing and fingerprints. Please see question below “How do I care for my jewelry” for further care instructions.

Yes, all precious metal tarnish over time. It’s completely natural for sterling silver & other metals to oxidize or tarnish over time, the good news is there are lots of preventative measures you can take to avoid tarnishing! 

Do not wear your jewelry in the shower or while working out, and keep it away from chemicals.

Avoid interaction with harsh chemicals found in hot tubs and cleaning products.

Take extra care around perspiration, saltwater, chlorine, perfume, and lotions.

From time to time, clear your jewelry piece with a soft polishing cloth, this can help remove light stains, tarnishing and fingerprints. Please see question below “How do I care for my jewelry” for further care instructions.

A little love goes a long way! When not wearing your jewelry, be sure to store it in the jewelry box it came in. This helps prevent scratching and maintain color for vermeil and silver pieces. To keep your piece looking its best, gently rub the surface with a polishing cloth. 

A simple way to keep your pieces as clean as possible is to remove them while washing your hands and showering. Here are some other jewelry caring tips: 

• Remove your rings when applying any creams, lotions, or perfumes. 
• Store/hang your jewelry away from other metals. 
• Exposure to hooks or trays made with base metals will cause jewelry to oxidize. 
• Avoid exposing your jewelry to water. The minerals/chemicals in tap water, pools, saunas, beaches, etc. will cause jewelry to oxidize quickly. 
• It is also a good idea to avoid spraying oils or perfume directly on jewelry (this includes all self-tanning products). 
• Remove jewelry before working out or doing other vigorous activities. 
• Remove before sleeping.

Tips for cleaning your jewellery can also be found on our How-To Clean Your Jewellery video, found on our IGTV here.

With proper care, your Bond Jewelry will last for years! 

A little love goes a long way! When not wearing your jewelry, be sure to store it in the jewelry box it came in. This helps prevent scratching and maintain color for vermeil and silver pieces. To keep your piece looking its best, gently rub the surface with a polishing cloth. 

A simple way to keep your pieces as clean as possible is to remove them while washing your hands and showering. Here are some other jewelry caring tips: 

• Remove your rings when applying any creams, lotions, or perfumes. 
Store/hang your jewelry away from other metals. 
• Exposure to hooks or trays made with base metals will cause jewelry to oxidize. 
Avoid exposing your jewelry to water. The minerals/chemicals in tap water, pools, saunas, beaches, etc. will cause jewelry to oxidize quickly. 
• It is also a good idea to avoid spraying oils or perfume directly on jewelry (this includes all self-tanning products). 
• Remove jewelry before working out or doing other vigorous activities. 
Remove before sleeping.

Tips for cleaning your jewellery can also be found on our How-To Clean Your Jewellery video, found on our IGTV here.

With proper care, your Bond Jewelry will last for years! 

The metals we use for our jewelry are of high-quality sterling silver and gold vermeil, and they do not turn fingers green. 

Everyone has different sensitivities to metals depending on their body’s chemistry and react differently to metal. We have not seen discoloration with our products, but there is a change that it can happen, just like in any jewelry you wear everyday. This stain is usually a result of a metal in the jewelry reacting with your skin — or something on your skin, such as hand lotion. In some cases, it can even be from being anemic or going through a detox. 

The metals we use for our jewelry are of high-quality sterling silver and gold vermeil, and they do not turn fingers green. 

Everyone has different sensitivities to metals depending on their body’s chemistry and react differently to metal. We have not seen discoloration with our products, but there is a change that it can happen, just like in any jewelry you wear everyday. This stain is usually a result of a metal in the jewelry reacting with your skin — or something on your skin, such as hand lotion. In some cases, it can even be from being anemic or going through a detox. 

RETURNS & EXCHANGES

Unworn items purchased at We Bond can be returned for store credit within 7 days of receiving your parcel. We do not issue refunds. Please email us at hello@webond.ca with your order number and you will be supplied with a return authorization form.

Exchanges
Bought a ring too small or too big? No problem! If the ring is not engraved, we are happy to exchange your ring size for free within 7 days of receiving your parcel and you are responsible for any shipping costs.

Engraved and Monogrammed Products
All items that are engraved are not eligible for a return at any time and are final sale.

Damaged Items
We appologize in advance if this does happen! If you receive a damaged or incorrect item please contact hello@bond.ca within 24 hours of receiving the package to resolve the problem. Please include your order number and a picture of the damaged item and we will send you a replacement.

Unworn items purchased at We Bond can be returned for store credit within 7 days of receiving your parcel. We do not issue refunds. Please email us at hello@webond.ca with your order number and you will be supplied with a return authorization form.

Exchanges
Bought a ring too small or too big? No problem! If the ring is not engraved, we are happy to exchange your ring size for free within 7 days of receiving your parcel and you are responsible for any shipping costs.

Engraved and Monogrammed Products
All items that are engraved are not eligible for a return at any time and are final sale.

Damaged Items
We appologize in advance if this does happen! If you receive a damaged or incorrect item please contact hello@bond.ca within 24 hours of receiving the package to resolve the problem. Please include your order number and a picture of the damaged item and we will send you a replacement.

1. Please email hello@webond.ca with subject line 'Return my order' within 7 days of receiving your parcel and include your order number and items you wish to return.

2. Our customer service team will send you a return authorization form to fill out. You will then receive a prepaid return label (please note: a flat fee of $20 CAD will be deducted from your store credit). 

3. Please return your item in it’s original packaging. Oversized and large boxes will not be accepted as this increases our shipping rates.

4. Once the item has been received back to us you will receive a store credit by email.

1. Please email hello@webond.ca with subject line 'Return my order' within 7 days of receiving your parcel and include your order number and items you wish to return.

2. Our customer service team will send you a return authorization form to fill out. You will then receive a prepaid return label (please note: a flat fee of $20 CAD will be deducted from your store credit). 

3. Please return your item in it’s original packaging. Oversized and large boxes will not be accepted as this increases our shipping rates.

4. Once the item has been received back to us you will receive a store credit by email.

If the item is not engraved, we are happy to exchange your ring size for free within 7 days of receiving your parcel and you are responsible for any shipping costs. Please email us at hello@webond.ca to start the exchange process. 

If the item is not engraved, we are happy to exchange your ring size for free within 7 days of receiving your parcel and you are responsible for any shipping costs. Please email us at hello@webond.ca to start the exchange process. 

A flat fee of $20 CAD for your return will be deducted off of the recipient’s store credit.

A flat fee of $20 CAD for your return will be deducted off of the recipient’s store credit.

COLLABORATIONS

Getting featured is easy - Check out our page for more details. 

We would love to feature you and here’s why:
We have seen the power of partnership, and we know you are working towards something incredible.

We Bond is here to support you :) 

get featured!

Do you have a goal that you are working towards, and/or you have started your own passion project/business? Let your purpose and drive shine!  

Here are the requirements to be a bond influencer:

•  +1K followers 
•  You have a goal that you are working towards, and/or you have started your own passion project/business 
•  You post regular content on IG and you interact with your followers

Do you have a goal that you are working towards, and/or you have started your own passion project/business? Let your purpose and drive shine!  

Here are the requirements to be a bond influencer:

• +1K followers 
• You have a goal that you are working towards, and/or you have started your own passion project/business 
• You post regular content on IG and you interact with your followers

work with us

got questions? contact us